Skip to Content

Terms & Privacy


TERMS AND CONDITIONS OF SALE

Zambrew Limited (trading as Zambrew)

1. INTERPRETATION

1.1 Definitions:

  • "Seller" means Zambrew Limited (trading as Zambrew).

  • "Buyer" means the business or entity purchasing the Goods.

  • "Goods" means the green coffee beans supplied by the Seller.

  • "Spot Order" means an order for Goods currently held in the Seller’s UK warehouse and available for immediate release.

  • "Reservation" (or Forward Sale) means an order for Goods not yet in the UK, sold based on a future arrival date.

  • "Carrier" means any third-party logistics provider used to transport the Goods.

2. BASIS OF CONTRACT

2.1 The Order constitutes an offer by the Buyer to purchase Goods in accordance with these Conditions. 2.2 The Contract is formed when the Seller issues a written Sales Confirmation or Invoice. 2.3 Any dates quoted for delivery or arrival (ETAs) are approximate only, based on information provided to the Seller by third-party vendors and shipping lines. Time of delivery is not of the essence.

3. THE GOODS & QUALITY GUARANTEE

3.1 Nature of Goods: The Buyer acknowledges that green coffee is a natural agricultural product. Minor variations in size, colour, and moisture that do not materially affect the cup profile or Grade shall not constitute a defect. 3.2 The Zambrew Quality Guarantee:

  • (a) The Seller guarantees that the Goods will materially correspond with:

    • (i) The pre-shipment/arrival sample provided (for Spot Orders where samples were requested); or

    • (ii) The written Goods Description (for Reservations where samples were unavailable).

  • (b) Buy-Back Remedy: If the Buyer can demonstrate that the Goods do not materially correspond to the sample or description, the Seller agrees to "buy back" the Goods by refunding the Price of the Goods in full.

  • (c) Exclusions: This Guarantee strictly excludes the refund of any delivery or logistics charges incurred. The refund applies solely to the cost of the coffee. 3.3 Claim Process: To invoke the Guarantee, the Buyer must notify the Seller in writing within 5 business days of receipt and allow the Seller to inspect the Goods or draw a sample for verification.

4. PRICE AND PAYMENT

4.1 Price: The price of the Goods is exclusive of VAT (if applicable) and exclusive of delivery charges. 4.2 Delivery Charges: Delivery is charged at cost based on rates provided by third-party Carriers. The Seller does not add a markup to delivery fees. 4.3 Payment: Payment must be made in full in cleared funds before the release of Goods, unless credit terms have been agreed in writing.

5. DELIVERY AND LOGISTICS

5.1 Third-Party Reliance: The Seller utilises third-party Carriers for delivery. The Buyer acknowledges that:

  • (a) Any delivery timeframes provided are estimates given by the Carrier and are not guaranteed by the Seller.

  • (b) The Seller is not liable for delays caused by the Carrier.

  • (c) Any sudden changes in the Carrier’s pricing or terms (e.g., fuel surcharges) may be passed on to the Buyer with prior notice where possible. 5.2 Risk: Risk in the Goods passes to the Buyer when the Goods are handed over to the Carrier or collected by the Buyer.

6. WAREHOUSE COLLECTIONS

6.1 Free Collection: The Buyer may arrange to collect Goods from the Seller’s nominated warehouse free of charge. 6.2 Booking Slots: Collection must be booked in advance for a specific date and time slot ("The Slot"). 6.3 Missed Collections: If the Buyer or their courier fails to collect the Goods during The Slot:

  • (a) The Seller reserves the right to charge an Administration & Restocking Fee (typically £25.00 or such other sum as notified) to cover warehouse penalties and administrative time.

  • (b) A new Slot must be booked, subject to availability.

7. RESERVATIONS (FORWARD SALES)

7.1 Estimated Arrival: For Reservations, the "Expected Date of Arrival" is an estimate provided by the shipping line. The Seller accepts no liability for changes to shipping schedules. 7.2 Customs and Shipping Delays (The "50-Day Rule"):

  • (a) Delays under 50 days: If the Goods are delayed by less than 50 days from the Expected Date of Arrival (due to shipping, customs clearance, or port congestion), the Buyer is not entitled to cancel the Contract or claim a refund. The Contract remains binding.

  • (b) Delays over 50 days: If the Goods are delayed by more than 50 days from the Expected Date of Arrival, the Buyer may request a refund. In such cases, the Seller shall refund the price paid for the Goods. 7.3 Quality of Reservations: As physical samples are often unavailable for Reservations, quality conformity shall be assessed strictly against the written Goods Description provided at the time of sale.

8. LIMITATION OF LIABILITY

8.1 Nothing in these Conditions limits liability for death or personal injury caused by negligence or fraud. 8.2 The Seller shall not be liable for indirect loss (loss of profit/business). 8.3 The Seller’s total liability shall not exceed the price of the Goods paid by the Buyer.

9. FORCE MAJEURE

9.1 The Seller is not liable for failure to perform obligations if caused by events beyond its control, including but not limited to: Acts of God, crop failure, war, strikes, embargoes, or government action (including Customs seizures not caused by the Seller’s negligence).

10. GOVERNING LAW

10.1 This Contract is governed by the laws of England and Wales. Jurisdiction lies with the courts of England and Wales.



PRIVACY POLICY

Zambrew Limited (trading as Zambrew)

Last Updated: [Date]

1. INTRODUCTION

Zambrew Limited ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy informs you about how we look after your personal data when you visit our website, interact with us on social media, or enter into a contract with us, and tells you about your privacy rights and how the law protects you.

2. THE DATA WE COLLECT

We may collect, use, store, and transfer different kinds of personal data about you to provide our coffee importation and wholesale services:

  • Identity Data: Name, username, or similar identifier.

  • Contact Data: Billing address, delivery address, email address, and telephone numbers.

  • Financial Data: Bank account and payment card details (processed securely for transactional purposes).

  • Transaction Data: Details about payments to and from you and details of products (Spot/Forward Sales) you have purchased from us.

  • Technical & Usage Data: IP address, browser type, and information about how you use our website and services.

3. HOW WE USE YOUR DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Performance of Contract: To process your orders, manage reservations, and arrange delivery or collection of goods.

  • Legitimate Interests: To manage our business relationships, use third-party tools to improve efficiency, and keep our records updated.

  • Legal Obligation: To comply with tax (HMRC) and legal requirements.

4. THIRD-PARTY SERVICES & DATA SHARING

To meet customer expectations and operate our business efficiently, we share specific data with trusted third-party vendors. We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

We use the following categories of third-party service providers:

  • Business Operations (ERP & CRM): We use Odoo and similar platforms to manage customer accounts, inventory, invoicing, and reservations.

  • Productivity & Communication: We use Google Workspace and Microsoft 365 for email communication, document storage, and scheduling.

  • Logistics & Delivery: We share necessary Contact and Delivery Data with third-party shipping lines, hauliers, and warehouse operators solely for the purpose of fulfilling your orders.

  • Social Media & Marketing: We may use LinkedIn and Meta (Facebook/Instagram) services to communicate with you, manage our brand presence, and deliver relevant industry updates.

  • Professional Advisers: Lawyers, bankers, auditors, and insurers based in the UK who provide consultancy, banking, legal, insurance, and accounting services.

We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

5. INTERNATIONAL TRANSFERS

Many of our external third parties (e.g., Google, Microsoft, Meta) are based outside the UK. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring that at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.

  • Where we use certain service providers, we may use specific contracts approved for use in the UK (Standard Contractual Clauses) which give personal data the same protection it has in the UK.

6. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. Access to your personal data is limited to those employees, agents, contractors, and other third parties who have a business need to know.

7. YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under UK data protection laws in relation to your personal data, including the right to:

  • Request access to your personal data (a "data subject access request").

  • Request correction of the personal data that we hold about you.

  • Request erasure of your personal data ("right to be forgotten").

  • Object to processing of your personal data where we are relying on a legitimate interest.

  • Withdraw consent at any time where we are relying on consent to process your personal data.

To exercise any of these rights, please contact us using the details below.